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Frequently Asked Questions
1. HOW SECURE IS YOUR WEBSITE ?
All credit/debit card details are processed by RBS-Worldpay and are not stored by Tonercare. Secure communications on our site is assured by Geotrust 128- bit SSL security. Our SSL certificate serial number is 156094.
2. DO YOU HAVE STOCK ?
95% of all products listed are available for next day delivery. Older products may take 3-5 days. Please email sales@tonercare.co.uk to check availability. We always promptly notify you if we do not have stock and give you the opportunity to cancel your order and refund your order.
3. DO WE QUALIFY FOR THE FREE EDUCATIONAL DELIVERY SERVICE ?
If the invoice & delivery address are that of a full time educational establishment in mainland UK then you qualify. Please note to obtain free delivery through our website you need to contact us first so that we can register your account for free delivery.
4. HOW DO I OBTAIN A VAT INVOICE IF I HAVE USED A CREDIT OR DEBIT CARD ?
Log in to your account from the home page. Click on Order History, click on View Order then click on View Invoice. You can then print a vat invoice. Please note that invoices can only be viewed after you have received the despatch email stating your order has been shipped.
5. WHAT IS THE CUT-OFF TIME FOR PROCESSING DELIVERIES ?
16.00 for Account Customers, 15.00 for Non-Account Customers.
6. WHAT GEOGRAPHICAL AREA DOES YOUR DELIVERY SERVICE COVER ?
Our standard & premium delivery services cover mainland UK except the Scottish Highlands. We also offer a 2-3 day delivery service to Northern Ireland, the Scottish Highlands, the Republic of Ireland and Offshore UK.
7. WHAT ARE YOUR OPENING HOURS ?
09.00 - 17.00 hours, Monday to Friday excluding Public Holidays.
8. HOW DO I OPEN AN ACCOUNT?
Credit facilities are available to corporate organizations, reputable businesses, Educational establishments & Government organizations. Opening an account is very straightforward and is automatic for Education & Government customers. To apply for a credit account please email accounts@tonercare.co.uk.
9. CAN I PLACE AN ORDER WITHOUT HAVING AN ACCOUNT?
Yes, but goods can only be ordered using a credit card, debit card or by cheque. For payment by cheque goods will only be despatched upon clearance of your cheque.
10. WHAT DOES ORIGINAL (OEM ) MEAN?
Original products are manufactured by the Original Equiment Manufacturer (OEM). OEMS's such as Hewlett Packard, Brother, Epson etc manufacture both printers and the branded consumables that are used by them. Tonercare supply original and compatible cartridges, original, brown box & refurbished spare parts and original storage media & paper.
11. WHY SHOULD WE CONSIDER PURCHASING COMPATIBLE PRODUCTS?
Tonercare only supply compatible products sourced from reputable manufacturers. These products are designed to replicate the text quality and page life of the original product.
12. I CAN'T FIND THE PRODUCT I'M LOOKING FOR?
Our website is constantly updated to include additional products. We are confident that we can source the vast majority of products. Please email enquiries@tonercare.co.uk if you cannot locate the product you are looking for.
13. I LIKE THE "LOOK AND FEEL" OF YOUR WEBSITE AND FIND IT EASY TO USE BUT CAN GET BETTER PRICES ELSEWHERE?
We aim to offer a professional service at competitive prices. We will endeavour to price match where possible. We also offer discounts on agreed levels of business.
14. DO YOU HAVE ANY REFERENCE ACCOUNTS?
We would be happy to provide references to appropriate requests. We are particularly well represented in the Educational sector.
